Privacy Policy
Effective Date: February 1, 2025

1. About Shelterly

“We,” “us,” or “our” refers to Shelterly Management Inc., located at:
1000-10 Four Seasons Pl, Toronto, Ontario, M9B 6H7, Canada
Email: info@shelterly.ca

We provide comprehensive property, facility, and shelter management services to residential tenants, property owners, shelter clients, and facility partners.

2. Purpose of This Privacy Policy

This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you engage with our services—whether online or offline. These services include our websites, mobile apps, communication platforms, and on-site interactions (collectively, the “Services”).

By using our Services, you consent to the data practices described in this Privacy Policy and agree to any additional privacy obligations specific to your role as a tenant, property owner, shelter resident, or client.

3. What Personal Information We Collect

We may collect the following categories of information:

  • Contact Information: Name, email, phone number, address, emergency contacts.

  • Identification Data: Government-issued ID, employment details, pay stubs.

  • Financial Data: Credit history, banking information (via third-party payment processors).

  • Service-Specific Information: Lease/service agreements, maintenance requests, communications, incident reports.

  • Survey & Promotion Data: Feedback, contest entries, promotional participation.

  • Technical Data: Access logs, IP address, cookies, communications via our website.

4. How We Use Your Information

We use your information to:

  • Provide and improve our Services across property, facility, and shelter management.

  • Communicate with you regarding inquiries, requests, support issues, billing, and service updates.

  • Conduct employment and credit verification where necessary.

  • Administer newsletters, marketing promotions, contests, and surveys.

  • Monitor service quality and analyze operational efficiency.

  • Comply with legal and contractual obligations.

  • Protect the safety, rights, and property of Shelterly and its clients.

  • Facilitate advertising of vacant units, including photography of residential units (with prior notice).

5. How We Share Your Information

We may share your information:

  • With trusted vendors and contractors (e.g., maintenance, IT, legal, payment processors) under strict confidentiality.

  • For legal compliance, including court orders or regulatory inquiries.

  • With authorized third-party platforms for communication, record keeping, or tenant screening.

  • During mergers, acquisitions, or financing negotiations involving Shelterly.

  • In emergencies, to ensure the safety of people or property.

All third parties are contractually obligated to safeguard your data.

6. Your Marketing Choices

You may receive emails or texts from us if:

  • You have requested information or signed up for communications.

  • You’ve engaged with our Services or entered a promotion.

You can unsubscribe at any time via the opt-out link provided or by contacting info@shelterly.ca. We will never share your personal information with external third parties for their direct marketing without your explicit consent.

7. Data Retention and Deletion

Your information will be retained only for as long as necessary to:

  • Fulfill the purposes outlined in this Policy.

  • Comply with legal or regulatory requirements.

  • Resolve disputes and enforce agreements.

Once no longer required, your data will be securely deleted or anonymized.

8. Data Security

We implement technical, physical, and organizational safeguards including encryption, access controls, and regular audits to protect your information. While no system is entirely immune to breaches, we commit to continuously improving our security practices.

9. Your Rights

You have the right to:

  • Access and request a copy of your personal information.

  • Request correction or deletion of inaccurate or outdated information.

  • Withdraw consent for non-essential uses of your information.

  • Be informed of changes to this Policy.

10. International Transfers

If personal information is transferred outside of Canada, we ensure that appropriate safeguards are in place to protect your data, in accordance with applicable laws.

11. Photography and Advertising Consent

By engaging with Shelterly’s services, you consent to allow Shelterly or its contractors to photograph your residence for advertising purposes (e.g., MLS listings). You agree not to leave identifying personal items in view during such appointments. All images are handled in accordance with privacy and advertising laws.

12. Third-Party Platforms

We use trusted third-party platforms for tenant screening, communication, and recordkeeping. By using our Services, you agree to the terms and privacy policies of these partners. We only select vendors with strong privacy and data protection practices.

13. Changes to This Policy

This Policy may be updated periodically to reflect changes in our services, laws, or practices. Significant changes will be communicated directly or through our website. We encourage you to review this Policy regularly.

14. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us at:

Shelterly Management Inc.
1000-10 Four Seasons Pl, Toronto, ON M9B 6H7
📧 info@shelterly.ca